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MICO - Mantis Inbound Call Organiser
MICO is a simple application for taking down and tracking phone calls. MICO stands for Mantis Inbound Call Organiser .
Are you using MICO? Let me know on mico@samuellevy.com
Licence: GNU Lesser General Public Licence version 3.0
Requirements:
- PHP 5.1+ (optimisied for PHP 5.2+)
- MySQL 5+
Browser Compatibility:
| Browser | Versions Tested |
|---|---|
| Firefox | 3.6 + |
| Chrome | 6 + |
| Internet Explorer | 8 |
| Browsers not listed here may still work, but have not been tested yet | |
| Version | Date | Download | |||
|---|---|---|---|---|---|
| 0.13.5b - Stable | 2011-12-16 | zip (12 MB) | rar (11 MB) | tgz (10 MB) | Change Log |
Upgrade Instructions:
Upgrade instructions are available here.
Hosting Options:
Easy MICO hosting is available through the Dreamhost 1-Click Install system.
Git:
MICO is hosted on Git hub: http://github.com/samlev/MICO
Live Demo:
A live demo is available at mico.samuellevy.com
For the purposes of the demo, all email from the system has been disabled.
There are four default accounts, which are: 'admin', 'manager', 'user', and 'disabled'
The password for each of these is 'password'
The database is reset 4 times a day, so if someone has changed a password, try another account, or try again later.
Bugs & Feature Requests:
Until a formal bug tracker is set up, send any bug reports, suggestions, etc. to mico+bugs@samuellevy.com
Language Support:
MICO currently supports the following languages:
- English
- Spanish
- Russian
If you would like to contribute a translation, let me know at mico+translate@samuellevy.com
Future Features:
The following features are planned for future upgrades to MICO.
- Timezone support - MICO will make it easy for you to set a time-zone when you don't have full control over your server environment.
- Editing Calls - MICO will include an option to edit the caller details, to allow you to correct accidental misspellings, or add extra information
- Searching Calls - MICO will allow you to find old calls with a simple "Search" function.
- Reports - MICO will produce basic reports on call volume over time, as well as simple usage statistics such as the average call resolution time, and the number of calls taken in a period.
- Mobile Version - MICO will provide a simple, streamlined mobile version which will allow you to view, update, and respond to calls when you're not in the office. This would also allow you to assign tasks to mobile staff, or staff who are meeting clients on location.
Please note that not all of these features are currently under development, but they are planned future upgrades that will bring MICO to full maturity. If you have found a bug in MICO, or believe that you know a great feature that you would like to see included, please let me know.
FAQs & troubleshooting:
Common issues and their resolutions are available here.